Understanding the Patient Billing Process

AMR’s Billing and Payment Policy

Most commercial insurance, employer group plans and government programs such as Medicare, Medicaid and TriCare cover medically necessary ambulance transportation.

A patient’s insurance information should be provided to the paramedic or EMT at the time of service to expedite claim processing. If a patient is unable to provide insurance information during this time, the patient or guarantor should contact the AMR billing office at (800) 913-9106 with this information as soon as possible. AMR will submit a claim to the insurance company as a courtesy to patients.

Patients who do not have an insurance policy that covers medical transportation will receive an invoice that includes an itemized list of charges for the services provided. Payment of the account is required within thirty (30) days of receipt of the invoice.

AMR accepts personal checks, Visa, MasterCard, Discover and American Express. Patients also have the option to make payments by phone or establish payment arrangements by contacting AMR’s National Call Center at (800) 913-9106. AMR customer service hours are between 6:00 a.m. and 5:00 p.m. Pacific Time.