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AMR Medicine: The reason we exist.

The foundation of our profession is the care we provide for our patients, whether an acute life-threatening, time dependent emergency, an unexpected need for medical care or a transport from one facility to another. We are privileged to provide that care through the expertise of a diverse group of professionals including communications specialists, first responders, EMTs, advanced EMTs, paramedics, nurses, physicians, therapists and our thousands of colleagues that support direct clinical care.

We are proud of who we are, what we do and how we do it.

As an organization, we made a decision several years ago that we were committed to providing accountable, evidence-based care in a consistent way. Our expertise is “operationalizing” sound medicine in often unpredictable environments. Our collective efforts have created the “largest practice of out-of-hospital medicine” in the country.

We’re proud of that, too. That’s something that had to be earned.

As in all of medicine, we have adopted (and frankly embraced) the Institute for Healthcare Improvement (IHI) Triple Aim:

  • Improving the patient experience of care (including quality and satisfaction);
  • Improving the health of populations; and
  • Reducing the per capita cost of health care.

AMR Medicine is not one individual or one practice. It’s not a protocol, policy or mandate. It’s a collective culture that supports our organizations and the individuals that build and operate the systems that care for patients in the communities we serve. The strength of AMR Medicine is in the power of the collective wisdom, experience and efforts of those individuals, inside and outside of AMR, who have a passion for street medicine...

The AMR Medicine National Clinical Leadership supports local practices and facilitates educational opportunities, system analyses, performance assessment and promulgation of evidence and best practices.

We hope this site will be useful to you in your daily efforts. Please let us know if there are other resources that you would like to see posted here in the future and please contact us if you have questions or concerns.

We’re proud of this practice of medicine...

Edward M. Racht, MD
Chief Medical Officer
American Medical Response

Guiding Principles of AMR Medicine

We believe in:

  • Building our operational approaches on scientific evidence (the science informs the art)
  • A Just Culture approach in everything we do. Improvement can only be realized with a supportive approach to understanding errors and identifying system fixes
  • Transparency and accountability.  Data provide a report card of our efforts.
  • Consensus approaches to delivery models.  None of us alone is as effective as all of us together.
  • Collaboration in patient care.  Our patients don’t care which agency we work for or what color the vehicle is.
  • Individual professional growth and satisfaction.  Our job is tough enough.  We should do everything we can to feel good about ourselves, our organization, our profession and our accomplishments.
  • Pride.  It’s the reward of success in everything above…

Ed Racht, MD, Chief Medical Officer Ed.Racht@amr.net

Lynn White, MS, FAEMS, National Director of Clinical Practice

Shannon Marshall, Regional Clinical Director, West Region Shannon.Marshall@amr.net
California, Hawaii, Montana, Oregon, South Dakota, Washington

Eric Dievendorf, Regional Clinical Director, South Region
Texas, New Mexico, Oklahoma, Kansas, Colorado, Wyoming. Nevada, Utah, Arizona 

Jeffrey Boyd, Regional Clinical Director, Northeast Region
Connecticut, Illinois, Indiana, Iowa, Kentucky, Maine, Massachusetts, Michigan, Missouri, New Hampshire, New York, Ohio, Pennsylvania, Washington DC

Michael Arinder, Regional Clinical Director, Southeast Region Michael.Arinder@amr.net
Arizona, Louisiana, Mississippi, Alabama, Georgia, Florida, Tennessee, Virginia, West Virginia, North Carolina, South Carolina, Delaware, Maryland 

Geneva Whitmore, Clinical Integration Data Manager