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December 22 2015

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Executing Our Integration Plans

As we approach the holidays, I want to thank everyone for all that you do each day to care for our patients and communities.

As we look to 2016, I am excited to share some of the next steps in our integration plans. We spent the last few months carefully thinking through all of the technical dependencies and the impacts on our people and processes. I have asked Randy Strozyk, SVP of Operations, to coordinate and lead our market integration efforts. Randy will be working closely with the Integration Management Office (IMO) to coordinate all of the integration activities.

Our intent is to implement changes in a phased approach, market by market, to ensure we have appropriate resources to smoothly integrate and test technology and to train staff on new systems. The integration changes will vary market by market, so we will communicate the integration plan directly with the teams in the market to prepare everyone before we execute the plan.

As you can imagine, this is an enormous undertaking, so we will use a phased approach. Our plan is to start with certain aspects of the operations in Washington, Colorado, California, Georgia and Kentucky in the first few months of 2016. Each market will receive a communication in January summarizing the integration timeline and any expected changes to branding, systems, processes and structure. As we learn from our experience in these markets, we will refine our integration plans and inform the other markets of our plans later in the year.

As we work through these changes, I need everyone to remain focused on providing excellent service to our communities. Change is never easy but we will make sure everyone is aware and prepared.

Answers to your Integration Questions

Thank you for continuing to send in your questions to AMRPresident@amr.net. Below are a few new questions and answers.

Will we get new ambulances?
We understand that there is a need to upgrade the equipment in certain markets. For a number of reasons, we need to first assess all of the needs, then balance our available resources to address these fleet upgrades. Not all markets will receive new ambulances.

We will be purchasing hundreds of new ambulances within Rural/Metro operations next year. Additional, we plan to utilize our fleet refurb center in Las Vegas to upgrade and rebrand many of the Rural/Metro vehicles.

What are the benefits I can look forward to in the future?
We have developed a plan to transition Rural/Metro employees to the benefits and payroll system by the beginning of 2017. The current AMR benefits are listed on our career website at www.amr.net/Careers-Training/Benefits. Benefits are reviewed and may change from year to year. This is a complex system migration and we promise to keep you updated on benefit changes and as we approach important dates.

How will I know what changes are taking place in my operation?
Some of the frequently asked questions are better communicated directly to each market. Prior to executing our integration plans in a market, we will communicate any changes to:

  • Brand and uniform
  • Processes and systems
  • Organizational structure
  • Training requirements and timing of changes

Washington, Colorado, California, Georgia and Kentucky can expect these details in January. We will communicate these details to the remaining markets in the second and third quarter of 2016.

Upcoming Communication Events

More than 500 Rural/Metro employees took advantage of the webinar to learn more about our National FEMA EMS Deployment! I’m excited to see so many of you are interested in joining our FEMA EMS deployment. Due to popular demand, we will offer additional webinars after the New Year. We will notify you through the learning management system (LMS) early next year.

Again, thank you for everything you do to make AMR a great organization. It has been an exciting end to 2015 and I wish you all a happy holiday season!



Ted Van Horne
President & CEO, AMR