Patient Care

Patient Care

Patient care is at the forefront of everything we do.

Our mission of providing care to the world at a moment’s notice begins locally: one community and one patient at a time. This patient-centered-care delivery model ensures that we provide the right level of care at exactly the right time and in the most appropriate setting. Our team of experienced EMS professionals and clinical healthcare teams ensure you receive the highest level of care in both emergency and non-emergency situations.

Our Advanced Life Support (ALS) care includes specialty units equipped as emergency rooms on wheels. The medical professionals can stabilize patients prior to arrival at hospital Emergency Departments or trauma centers. Critical Care offers specialized care for patients who require additional medical expertise. Our Basic Life Support (BLS) units are staffed with medically trained clinicians who can quickly assess patients’ needs, provide continuous medical supervision or monitoring and help stabilize patients.

As part of Global Medical Response, the largest EMS provider in the country, AMR has access to national resources that are available to serve the community at a moment’s notice.

Tomorrow Wall®

Providing Emergency Medical Services to Victims of Sudden Cardiac Arrest

Sudden cardiac arrest in the out-of-hospital setting often results in undesirable outcomes. Undaunted by the unfavorable odds, our skilled clinicians have successfully resuscitated thousands of victims of sudden cardiac arrest. In many cases, Return of Spontaneous Circulation (ROSC) is accompanied by complete recovery with no lasting neurological impairment. Remaining ever poised to provide care to the world at a moment’s notice is what enables GMR clinicians to produce such amazing results when every second counts. For years we searched in vain for the perfect way to celebrate the great clinical outcomes our caregivers have produced in sudden cardiac arrest cases.

Showcasing Cardiac Saves

In 2017, Dr. Brian Clemency and Dr. Johanna Innes, medical directors in our Buffalo, New York operation, ended our search with an idea. They invented the “ROSC” wall to showcase the cardiac arrest outcomes produced by GMR caregivers. Doctors Clemency and Innes developed the idea that we would hang a plaque on the “ROSC” Wall for every patient who survived sudden cardiac arrest and experienced no lingering neurological deficits. Each plaque would bear the date of the cardiac event, the names of the GMR caregivers, and would also note any and all first responders who aided in resuscitation efforts. The only thing Doctors Clemency and Innes needed was a name for their wall.

Not letting the absence of a name for the wall stand in the way of celebrating the great work of our clinicians, Doctors Clemency and Innes, with help from Buffalo Fleet Manager Mark Braun, hung the first series of “ROSC” plaques.

The Tomorrow Wall® is Born

For nearly two years the number of plaques on the wall grew steadily but the wall remained nameless and stark. By default, people simply called it the “ROSC” wall. In late 2018, Indiana Operations Manager Lee Turpen erected a “ROSC” wall in our Evansville office. A few days later, when speaking about the “ROSC” wall to a group of colleagues, Regional Director John Robben said, matter-of-factly with a humble shrug, “I just call it the Tomorrow Wall,” a name that needs no explanation. In that moment, John named our wall and perfected that which Doctors Clemency and Innes had created.

In addition to celebrating the great work of our teammates and the tomorrows they have given so many cardiac arrest victims, our Tomorrow Walls also serve as constant reminders of the importance of early, high-quality CPR, timely defibrillation, and Advanced Cardiac Life Support.

Tomorrow Wall Locations

As we celebrate lives saved, our Tomorrow Wall tradition continues to grow in operations across the country. Today, we have Tomorrow Walls in 14 cities including:

Northeast Region

  • Nashua, NH
  • Manchester, NH
  • Hartford, CT
  • Waterbury, CT
  • New Haven, CT
  • Bridgeport, CT
  • Springfield, MA
  • Buffalo, NY
  • Syracuse, NY
  • Escanaba, MI
  • Grand Rapids, MI
  • Dayton, OH
  • Evansville, IN

Southeast Region

  • Herndon, VA

South Region

  • Arlington, TX